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Ethics

Code Of Ethics

In justice to those who place their interests in a SCVRMA member's care, SCVRMA members should strive to become and to remain informed on matters affecting the Sanibel/Captiva vacation rental agency as well as the state and national industries.

In the interest of promoting cooperation and enhancing the professional image, SCVRMA members should refrain from making false or misleading statements or unsolicited criticism of other individuals or companies working within the vacation rental industry and, if an opinion is sought about another vacation rental practitioner, it's business or its business practices, any opinion should be offered in an objective, professional manner. 

 

• SCVRMA members should strive to eliminate in their communities any practices which could be damaging to the public or could bring discredit to the vacation rental industry.
• SCVRMA members should strive to set a positive example for the industry by strictly abiding by all state and local laws which govern the vacation rentals and the ethical conduct of the vacation rental industry. Members should be proactive regarding establishment and improvement of policies and procedures regulating the vacation rental industry at the local, state and national level.
• SCVRMA members should strive to share their experiences with other members of the vacation rental industry with the express goal of elevating the overall level of service performed and the resultant public perception of the value of the industry generally
• SCVRMA members should seek no unfair advantage over competitors and should conduct their businesses so as to avoid controversies with others in the vacation rental industry.
• SCVRMA members should protect and promote the interests of their owner's by treating their guests
  honestly and fairly.
• SCVRMA members should avoid exaggeration, misrepresentation, or concealment of pertinent facts relating to a specific property to all affected parties, including actual or potential owners and guests.
• SCVRMA members should not deny equal professional services to any person for reasons of race, color, sex, handicap, familial status, or national origin. Members should not be parties to a plan to make discriminatory decisions such as selective availability based upon the above criteria.
• SCVRMA members should maintain a level of competent service in keeping with the highest standards of the vacation rental industry. Members should not present themselves as having expertise in fields beyond their abilities and should not undertake to provide professional services concerning a property or its value where they have a present or contemplated interest unless such interest is specifically disclosed to all affected parties.
• SCVRMA members should not recommend or suggest to an owner or guest the use of services of another organization or business in which they have a direct interest or in which they receive a fee without disclosing such interest at the time of recommendation.
• SCVRMA members should present an accurate picture of rental offerings in all advertising and representations to the public, and should not advertise specific properties without authorization by the owner.
• For the protection of all parties, SCVRMA members should assure that all financial obligations to owners and guests be in writing in a form which expresses the exact agreement, including any terms or conditions. A copy of each agreement should be provided to the respective party upon signature of such agreement.
• Signs giving notice of property available for lease or rent should not be placed on a property without consent of the owner. Sign design and placement should be in compliance with local zoning requirements and any applicable association rules and regulations.
• SCVRMA members, prior to entering into a relationship with a property owner, should make reasonable effort to determine whether the prospective client is subject to a current, valid exclusive agreement with another rental management firm to provide the same type of rental services.